Eduroam settings

1. Click "Settings" then select "WiFi".
2. If WiFi is not enabled, please enable it.
3. Select "eduroam".
4. You may now be asked for a password to protect the credential storage on your device. This is a security setting for your device and not your WiFi password. Please enter a memorable password here to continue.
5. For "EAP method" select "PEAP".
6. For "Phase 2 authentication" select "MSCHAPV2".
7. Do not enable "validation of certificate"
8. Enter your Identity as your username plus u/domain at your university , e.g. "au123456@ugent.be".
9. Some devices may have an "Anonymous identity" field. Leave this blank.
10. Enter your WiFi password.
11. Touch "Connect".

Your device should now be connected to Eduroam.

1. Activate WIFI on your device.
2. Select the Eduroam network.
3. Log in with your Ghent University email address and password (or with yourusername@ugent.be and your Ghent University password).

1. Open "Device Manager".

2. Select "Network adapters".

3. Right-click on "Intel Wi-Fi".

4. Select "Properties".

5. Go to the tab "Advanced".

6. Select "Preferred Band" in the list of properties and change its value to "Prefer 5GHz band".

Possible solutions

Option 1: Forget the Eduroam network and log in again

First try the following steps (e.g. if you recently changed your UGent password):

1. Go to Wi-Fi settings on your device.
2. Select Eduroam.
3. Select Forget this network.
4. Try logging on to Eduroam again.

Option 2: Install the configuration assistant tool (CAT)

1. Make sure your device is connected to the internet (data connection, hotspot, ...).
2. Surf on this device to the configuration assistant tool (CAT):
   • CAT for UGent employees
   • CAT for UGent students
3. Select the installation file for your device.
4. Follow the instructions to install the configuration assistant tool (CAT) on the device.

Option 3: Check the technical parameters

• Network name/SSID: eduroam
• Security type: WPA2 in combination with IEEE 802.1X (this combination is sometimes referred to as WPA2-Enterprise)
• Encryption type: AES
• Authentication method: PEAP
• Authentication protocol: MSCHAP / Sub authentication method: EAP-MSCHAP V2
• Certificate authority: Sectigo RSA Organization Validation Secure Server CA
• Radius server: radius.ugent.be

Still having trouble logging in? 

Please contact ICT HelpMe and provide the information below so that we can check the network logs:

• MAC address of your device's Wi-Fi
• Is this the only location where you cannot connect to eduroam?
• What is the specific location?
• Can other users at that location connect to eduroam?
• What login credentials (but NOT the password !) are you using?
• What device are you using?
• What operating system are you using, including the version?

Note for students

If you are a student with an account from an educational institution other than Ghent University, first contact the helpdesk of your own university or college. Please include the response you received from your own educational institution in the ticket.

Your VM environment likely also uses a so-called Docker environment. In that case, you must ensure that the IP range of the Docker environment does not overlap with the eduroam IP range (172.17.0.0/16).

Adjust the IP range of the Docker environment so that there is no longer a conflict. Or ask your VM environment administrator to do this if you are not the administrator. The IT help desk cannot make changes to the VM environments.

UGent employees and students can connect to the Eduroam Wi-Fi network to access the wireless network at UGent and all other educational and research institutions that offer this wireless network.